Account & Data Deletion
You may request deletion of your High Hand account and associated personal data without reinstalling or opening the app.
How to request deletion
- Email cruxeonentertainment@gmail.com from the email address associated with your High Hand account.
- Use the subject line High Hand Account Deletion Request.
- Include your account email and display name. Do not send your password.
- We may ask for limited additional information to verify account ownership and protect users from unauthorised deletion.
What will be deleted or de-identified
- Player profile and authentication association.
- Wallet balance and unredeemed virtual items.
- Gameplay statistics, table progress and Royal Run status.
- Achievements, leaderboard and Table Master associations, subject to de-identification needed to preserve competition integrity.
- Other account-linked data not required for a permitted retention purpose.
What may be retained
We may retain limited purchase, tax, accounting, fraud-prevention, security, chargeback, dispute and legal-compliance records where required or reasonably necessary. Retained data will be limited to the relevant purpose and protected from ordinary gameplay use.
Processing time
We aim to acknowledge requests promptly and complete verified requests within the period required by applicable law. Complex, disputed or legally restricted requests may take longer, and we will explain any material delay.
In-app deletion
The released mobile app is intended to include an account-deletion request path in account settings. This website method remains available as the required external request channel.